Crimes, scams, and untruths are as common in the moving business as elsewhere. Each year thousands of complaints are registered with DOT and are awaiting justice. Moving is a business in which there is tough competition and there are many movers that are not reliable and whose operations are suspect.
Bad movers are those fly by night operators who conduct their business without proper infrastructure or licenses. Common scams in practice are tricking you to selecting them by giving a low quote and then using loop holes in the contract to get you to pay at least 3-4 times more than the estimated amount. If you refuse to pay your consignment will never reach you. Other bad business practices are sub-letting the assignment, not carrying enough insurance, refusing to pay for damages, and not coming through with the services promised.
Be prepared to lose your consignment, to paying more than estimated, to suffering breakage, and frustration created by tardy service. Inexperience movers also hire workers who are not trained in expert packing or moving techniques. Some movers’ change their contact numbers and addresses so often that you just cannot get in touch with them. Don’t be surprised but when your goods are weighed the weighing scales are most likely to have been tampered with such that your goods will weigh much more and as a result you will have to pay a larger bill.
If you read a mover’s contract carefully you may come across terms like accessory services and such these are loop holes which the company uses to make sure their profits are larger. If you find out from the market what packing materials cost wholesale and retail you may find that what you are paying the mover for packing materials is a “big” mark up.
Sadly there are no regulations or stringent laws that can keep movers in check, so often the bad NYC movers outnumber the good ones.
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